I emailed your customer service team. When should I expect a response?
We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
Do you offer returns?
No. All sales are final.
What if my item is damaged or defective?
In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.
What if my item is missing?
In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered.
How many items can I buy in one purchase?
You can order as many items as you want.
Exceptions:
Orders shipped to Argentina, Australia, Chile, Colombia, Costarica, Croatia, Guatemala, Hungary, India, Indonesia, Lithuania, Mauritus, Mexico, New Zealand, Paragua, Peru, Puerto Rico, Russia, Saudi Arabia, Turkey are limited to two items total. You can place as many orders as you want.